Feedback

In addition to Coventry and Warwickshire MVP, there are a number of ways you can provide feedback both during and after birth. 

If you’re still receiving care: Speak to your caregiver directly about your concerns, this can often be the quickest and easiest way to help resolve issues.

When you’ve finished your care: If there are parts of your experience that are hazy, or you have concerns about something that is troubling you after the birth, even a few months later, speak to your midwife or contact the maternity department and ask for an appointment. A senior midwife will go through your notes with you and explain anything you’re unsure of or why something did/didn’t happen.

Service provider: You can share your views and feedback directly with the service provider which may be your GP practice or local hospital trust. Different organisations may have different ways of receiving and responding to feedback. Please check the provider's website for ways to feedback.  Some may have on-site Patient Experience midwives and we would encourage you to also reach out to your local Maternity Voices Partnership group. 

The Patient Advice and Liaison Service (PALS) also offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. You can find PALS officers in your local hospital.

Healthwatch: We have two local Healthwatch organisations, one for Coventry and one for Warwickshire, and you can tell them your views, good or bad.

Care Quality Commission (CQC): The Care Quality Commission is interested in hearing about good and bad experiences of maternity care in the NHS. You can send them a copy of any feedback you send to your service provider and you can also feed back to them separately. The information you give supports their monitoring, inspecting and rating of services.