Using technology to improve health & care
We want to use new advances in technology to improve health and care. This includes supporting a single electronic care record and providing people with digital access to advice and support. Below are some of our recent projects.
Using new technology to support patients with Covid-19 to remain safe at home
Research has shown that patients most at risk of becoming very unwell from coronavirus are best identified by their oxygen levels. To support patients with Covid-19 to remain in their homes while still being safely monitored, the Partnership worked collaboratively across GPs, hospitals, ICBs (Coventry & Rugby, Warwickshire North & South Warwickshire) and NHS volunteers to provide the ‘Covid Oximetry at Home Service’. The services are being delivered by South Warwickshire Federation and GP Alliance across Coventry and Warwickshire.
This self-monitoring model is part of a range of technology initiatives being developed by the NHS to provide better connected and more personalised care in people’s homes.
South Warwickshire's Integrated Single Point of Access (iSPA)
South Warwickshire University NHS Foundation Trust (SWFT) have developed an Integrated Single Point of Access (iSPA) system, a telephone and email service where patients, carers and health professionals can refer to services.
The iSPA has evolved over the past 3 years and the team now take up to 10,000 calls a month and have also implemented a text messaging facility which has saved 2,000-3,000 outbound calls a month. In 2019 they were joined by the Integrated Care Coordination team (ICC) who clinically triage all of the community services who require an urgent or same day response.
These teams have been instrumental in supporting with the rollout of telehealth monitoring initiatives including MySense and DOCOBO, allowing us to reach service users in a new and innovative way – which has been vital during challenging periods such as the pandemic.
Population Health Management ‘Hackathons’ in South Warwickshire
A hackathon is a design sprint-like event, typically where software development professionals collaborate intensively on software projects. Senior analyst managers and leaders from Warwickshire County Council, Coventry and Warwickshire CCG, and South Warwickshire University NHS Foundation Trust used the hackathon events to analyse health data using a linked data set to identify opportunities for beneficial health interventions in the local population.
Three hackathons were run in total. They used high level population health data to identify priorities, and then the linked data set to identify cohorts of patients who might benefit from an intervention. In the third session, a health needs assessment was carried out so that an intervention could be developed.
In between the hackathons the data was discussed with an Action Learning Set of senior leaders, clinicians, as well as members and officers from local government for feedback.
Sourcing second-hand laptops to help Afghan refugees resettle in the community
The change of regime in Afghanistan caused many people to flee the country and arrive in the UK as refugees, including here in Coventry and Warwickshire. In order to support these refugees to settle in the community Warwickshire County Council worked with housing partners to identify long term accommodation for over 80 adults and children. Whilst this work was undertaken, it become apparent the refugees would benefit from being able to access resources via laptops, such as ESOL courses, homework and job searches.
They managed to source 20 laptops for the refugee families, and these proved invaluable in helping them settle in their new community and to start their new lives.
Supporting people to address the wider determinants of health, such as housing, employment and education, is a core aim of the ICS. This scheme is a prime example of how system partners can work together to look beyond merely treating conditions and can instead look to address and prevent the root causes of ill health in our local population.