Coventry & Warwickshire Integrated Care Record

Sometimes we can be surprised when we visit our GP or hospital that they do not have all of our health and care information immediately to hand.  

That’s because they use different IT systems to record information about you and they are not all connected. For you that could mean being asked the same questions over and over when you go to different places of care; especially about things like medication, allergies and treatment history.  

The Coventry and Warwickshire Integrated Care Record (ICR) aims to address this by developing the technology so that health and care professionals involved with your care will have access to this kind of information.

In June 2017 we sent a letter to all households in Coventry and Warwickshire introducing the ICR and what it was about. Since then we have been developing the technology to deliver the ICR in Coventry and Warwickshire.

The recent experiences of COVID-19, the need for wider access to data to improve patient care and the speed of diagnosis, has led to the ICR programme and the technology being developed at a much faster pace than originally anticipated.

We will, very shortly, have the ability to share data between organisations directly involved in the care of a patient/service-user.


What is an Integrated Care Record (ICR)?

An Integrated Care Record (ICR) is a consolidated electronic record of a person’s care. It takes information directly from existing systems used by health and social care organisations and presents it in a structured, easy to read format for health and care professionals.

The ICR will provide all health and care professionals directly involved in the care of a patient/service user with a more joined up view of a patient’s care and treatment across all care settings. 

The ICR has been developed in response to the feedback from many of you over a number of years, telling us that you only want to tell your story and share information once when receiving care from any health or social care organisation across Coventry and Warwickshire.


What data will be available and who will be able to see it?

The first phase of the ICR will allow health and care professionals directly involved in your care to view:

  • Your GP practice medical record
  • Basic secondary care and mental health data
  • Radiology and pathology results

Having access to this data will help them provide you with the best care as quickly as possible without having to make phone calls or wait for faxes etc.

Initially we will join together data from GPs and provide a view of this data to the Emergency Departments at the hospitals. We will also, if required, share the data with the Nightingale hospital (the hospital set up to help manage COVID-19). Community and social care, ambulance and 111 data will be added over time.  The ICR will continue to develop allowing access to more data across more health and social care settings.

As mentioned, the data will only be available to health and care professionals directly involved in your care. At the point of receiving care, you will be asked for permission to access your data. In an emergency situation it may not always be possible to ask.

There are strict rules how we use your data  and as part of this work we will ensure your data is managed and shared appropriately and in line with all legal requirements including the General Data Protection Regulation and the Data Protection Act 2018. All access will also be subject to audit.


Which organisations are involved with the Coventry & Warwickshire ICR?

The following organisations are involved in the ICR programme:

  • GP practices within Coventry and Warwickshire through their membership of the Clinical Commissioning Groups 
  • Coventry and Warwickshire Partnership NHS Trust
  • University Hospitals Coventry and Warwickshire NHS Trust
  • George Eliot Hospital NHS Trust
  • South Warwickshire NHS Foundation Trust
  • Coventry City Council 
  • Warwickshire County Council 
  • West Midlands Ambulance Service University NHS Foundation Trust

What do I need to do?

You do not need to do anything. When the ICR ‘goes live’ the technology will automatically access your data. We are planning for the ‘go live’ to happen Autumn 2020.

If you have previously opted out of data sharing then you will be opted out of the ICR, you do not need to do anything.

If you have previously opted out of data sharing but would now like your data to be shared through the ICR then you should contact your GP practice.

What are the benefits to me of having my data shared?


The benefits to you include:

  • Not having to repeat your details every time you have a different episode of care
  • Better and potentially faster treatment due to access to better information
  • Reduction in medication errors by being able to access medication history (past and present)
  • Ability to treat COVID-19 patients more effectively due to background knowledge of pre-existing conditions and medications


What if I do not want my data to be shared?

You can agree or disagree to share your information at any time; the decision is entirely up to you.

If you do not wish for your information to be shared, please advise staff at your care provider.

You can also decline access to your data at point of treatment at any of the providers of your health and social care.

Please be reassured that we take the security of your information very seriously. Your Integrated Care Record will only be viewed by those who are directly involved in your care at that moment in time. This will help them make the right decisions to ensure you receive the best care possible at all times.

Frequently Asked Questions (FAQs)

The frequently asked questions document is designed to share and respond to questions that are asked about the Integrated Care Record. The document will also cover new developments within the ICR as and when they happen, outlining what these developments mean for you. It is an evolving document and any new questions/topics will be displayed at the top of the document.


Further information

If you are unsure or have any further questions you can email:

If you require this information in an alternative format (e.g. braille, audio, easy read or your spoken language) please contact a member of our team on the email above.

Let us know your thoughts

The survey has now closed. Thank you to everyone who took the time to respond and share your views. The responses are currently being compiled into an engagement campaign report which will be presented to the Integrated Care Record Board.  We will update you shortly with the outcomes of the survey and any actions we have taken.

There is also the opportunity, within the survey, to register your interest in being involved with the ICR as a critical friend – providing feedback and being involved in further surveys as the ICR develops. This will help us to ensure that the ICR delivers the best solution for patients/service users.

It should take you about 10 minutes to read the background about the ICR and then another 10 minutes to fill in the survey. Your feedback is really important to us.

Closing date for responses: 31st October 2020.

We are also planning some virtual engagement events where you will be able to speak to the Integrated Care Record programme team directly. To request a place at one of these events then please send your name and contact details (email and/or telephone) to or call 0121 611 0611 (Mon-Fri 09.00-17.00).

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