Coventry & Warwickshire Integrated Care Record

Sometimes we can be surprised when we visit our GP or hospital that they do not have all of our health and care information immediately to hand.
That’s because they use different IT systems to record information about you and they are not all connected. For you that could mean being asked the same questions over and over when you go to different places of care; especially about things like medication, allergies and treatment history.
The Coventry and Warwickshire Integrated Care Record (ICR) aims to address this by developing the technology so that health and care professionals involved with your care will have access to this kind of information when needed.

In June 2017 we sent a letter to all households in Coventry and Warwickshire introducing the ICR and what it was about. Since then we have been developing the technology to deliver the ICR in Coventry and Warwickshire.

The recent experiences of COVID-19, the need for wider access to data to improve patient care and the speed of diagnosis, has led to the ICR programme and the technology being developed at a much faster pace than originally anticipated.

We will, very shortly, have the ability to allow different local health and care organisations to see the information each holds on a person.


What is an Integrated Care Record (ICR)?

An Integrated Care Record (ICR) is a way of bringing together the various electronic records of a person’s care. It takes information directly from existing systems used by health and social care organisations and presents it in a structured, easy-to-read format for health and care professionals.

The ICR will provide health and care professionals with a more joined-up view of people’s care and treatment across all care settings. 

It has been developed in response to the feedback from many of you over a number of years, telling us that you only want to tell your story once when receiving care from any health or social care organisation across Coventry and Warwickshire.


What data will be available and who will be able to see it?

The first phase of the ICR will allow health and care professionals to view:

  • Your GP practice medical record
  • Secondary care and mental health data

Having access to this information will help them provide you with the best care as quickly as possible without having to make phone calls or wait for details to be forwarded by fax or email.

Initially we will bring together information from GPs and provide a view of this to hospitals, including Emergency Departments. And we will add community and social care, ambulance and NHS 111 data.  

We will continue to develop the ICR, allowing professionals across more health and social care settings to see information needed to support your care. We will also help services understand and find the best ways to meet people’s care needs.

There are strict rules about how we use your information and, as part of this work, we will ensure it is managed and viewed appropriately and in line with all legal requirements. These include UK Data Protection legislation (DPA 2018 and superseding legislation). All access will also be subject to audit.


Which organisations are involved with the Coventry & Warwickshire ICR?

The following organisations are involved in the ICR programme:

  • GP practices within Coventry and Warwickshire through their membership of the clinical commissioning groups 
  • Coventry and Warwickshire Partnership NHS Trust
  • University Hospitals Coventry and Warwickshire NHS Trust
  • George Eliot Hospital NHS Trust
  • South Warwickshire NHS Foundation Trust
  • Coventry City Council 
  • Warwickshire County Council 
  • West Midlands Ambulance Service University NHS Foundation Trust

Health and care organisations in the neighbouring areas of Birmingham and Solihull, and Herefordshire and Worcestershire, will be able to view your information for the purpose of giving you direct care should it be necessary.

What do I need to do?

You do not need to do anything. When the ICR ‘goes live’ the technology will automatically make it possible for health and care professionals to view the records of anyone aged 18 or over who is registered with a GP practice in Coventry and Warwickshire.

We are planning for the ‘go live’ to happen in the next few months.


The benefits to you include:

  • Not having to repeat your details every time you have a different episode of care
  • Better and potentially faster treatment due to health and care professionals having access to better information
  • Reduction in potential medication errors through clinicians having access to your medication history (past and present)
  • More effective treatment should you need care for COVID-19 due to fast access to information about any pre-existing conditions and your medications


What if I do not want my records to be available through the ICR?

You have a right to object at any time. We don’t recommend this, as information that could be vital when you need health or social care support – for instance, during a visit to a hospital Emergency Department – might not be immediately to hand as a result.
Objecting will mean the services giving you care will be unable to view your records from other services.

However, the decision is entirely yours. If you do want to object, you can find out how on our Right to Object page.

Please note, the ICR is different to anything you might have said no to before. So, if you don’t want your records to be available to view through it, you’ll need to object.

Please be reassured that we take the security of your information very seriously.

Frequently Asked Questions (FAQs)

The frequently asked questions document is designed to share and respond to questions that are asked about the Integrated Care Record. The document will also cover new developments within the ICR as and when they happen, outlining what these developments mean for you. 

Further information

If you are unsure or have any further questions you can email

If you require this information in an alternative format (e.g. braille, audio, easy read or your spoken language) please contact a member of our team on the email above.


Our survey

If you’d like to see the results of our survey, you’ll find them in our engagement campaign report. Thank you to everyone who took the time to respond and share their views.