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Latest news from the Personalisation team for Coventry and Warwickshire

Personalisation Programme: Spring/Summer Update June 2023

 Are you taking advantage of what’s on offer?

Another six months of cross-system working, and Coventry and Warwickshire is on its way to providing a fully person-centred health and care service for our population. But are you taking advantage of what’s on offer? Check out what’s new, and our current projects, to see where personalisation could be making a difference in your service, team and your own professional practice. (Click on the image to download a PDF of the newsletter complete with links and images.)

Image of the first page of the newsletter


In our update:


What’s new?

We have been developing a suite of new resources to help with embedding personalised care:

  1. Want to know how you are doing with embedding personalised care in your service/team? Then use our new personalisation maturity framework checklist to benchmark where you are now.

As the first step in planning personalising in your practice or service, you need to know where you are now. Our new maturity framework for Coventry & Warwickshire gives you guidance on ‘what good looks like’, and a checklist for you to measure yourself against each of the six components through which personalised care is delivered. Then use the Action Plan template for planning your change process. It’s free to use. Check it out here.

  1. Do you lead or manage a service or a team? Then you might want to review our new Leadership for Personalisation toolkit and checklist

Leadership for personalised care is a person- and community-centred complex adaptive approach to leadership. Use our toolkit, adapted from the Leadership for Personalised Care Programme created by the Personalised Care Group in NHS England and the NHS Leadership Academy.

  1. Our new online information, training and practical resources for all health and care professionals. Free to use and no log-in required!

Now launched, our pages within the ICS website provide all the information you need to get started on embedding personalised care within your service and your organisation. It will be an ever-expanding source of FREE TO USE tools and information, with NO LOG IN required – and if you can’t find what you need, or you know of something we’re missing, please tell us. It also includes materials for use with patients – use them as they are, or take them and brand them with your own organisation’s information. 

  1. Our new resources for working with people, patients and carers
    1. Supporting people to get involved in decisions about their care and to know that ‘It’s OK to Ask’

Personalisation is all about being person-centred, and getting people as involved as they can (and want to) be in decisions about their care. The flip side of trained professionals is prepared people – so we have produced information and resources on the public pages of the new ICS website to help them do that. As well as giving guidance on preparing for appointments, participating in discussions, and reflecting post-appointment, we also reiterate throughout that ‘It’s OK to Ask’ your care professional about things you don’t understand, to question decisions, and to choose what’s best for you, your circumstances, and the way you want to live your life. You can view this section here.

    1. How to run an ‘It’s OK to Ask’ campaign with people and patients

Within the professionals’ section, you will also find guidance on how to run a campaign to support your own patients to be prepared for shared decision making and ‘It’s OK to Ask’. Find that here.

The samples are all available to download and edit for use in your own setting, with your own branding. Here are examples developed by George Eliot Hospital NHS Trust. When appropriate, the Trust’s materials include a QR code taking viewers straight to relevant information pages on the GEH public website.

  1. And coming soon…

· Signposting to approved providers of bespoke training for personalised care.

· Programme of personalised care workshops for all areas of health and care provision.

· Upcoming ARRS Peer Support Network programme.

· Primary care personalisation development programme offer.

  1. Updates on our projects

We have a series of projects underway across the System designed to demonstrate how to embed personalised care in a variety of services and settings. We are working with Coventry University to help us with the evaluation of these projects and will be reporting on the findings of each.


In Primary Care


Primary Care and the Population Health Management programme


Funding awarded – Sowe Valley and Coventry Central PCNs are now embedding PC in their selected Population Health Management interventions.


For more information on these please contact:


Coventry Central Delivery Lead:


Sowe Valley Delivery Lead:



Coventry Central PCN’s work:

As part of the Population Health Management Development Programme, clinicians in Coventry worked collaboratively to find alternative methods to manage back pain and reduce opioid medication use. Personalisation is being integrated into their PHM approach.



Sowe Valley PCN’s work:


Working with a cohort of 117 patients identified through Population Health Management techniques as having Type 2 diabetes, who are obese (BMI >30) and aged 20-39. Pilot provides training and additional resource to deliver guided conversations with patients to inform personalised care adjustments.


ARRS Peer Support Network

To champion embedding personalised care in all ARRS roles. If you would like to join, contact our Personalised Care Ambassador Jo Taylor


Personalised care training

We have supported 15 PCNs and 145 learners so far in shared decision making and personalised care and support plans.



    1. ICS-wide work

ICS system leaders advice and guidance on workforce training and how to embed personalised care to support the Elective Recovery Plan and the Fuller Stocktake


Support available for:

Reviewing the NHS Standard Contract & new Personalised Care requirements.

Workforce training information and advice

Bespoke workshops for system leaders.

Service Development Planning tools.

Shared Decision Making CQUIN training.

(Contact for more information.)

Social prescribing pilot at GEH

Developing a pilot to test how social prescribing can support MSK outpatients at GEH.

Local Leaders Network


We have a Network of local service leaders now in the process of developing PC projects to lead changes in key services and pathways across our system. If you would like to join the network, please let us know.

End of Life – Kate Hoddell, Clinical Director for End of Life Care,

Year-long project in conjunction with Primary Care to ensure that ReSPECT has the patient and those important to them at the centre.

Primary Care - Oliver Rintoul-Hoad, GP, Director of Additional Roles SWGP, contact

Working with Kate Hoddell on the ReSPECT project, above.

Cancer – Michelle Park,

Children & Young People – Heather Kelly,

Reviewing how to embed personalised care in Asthma services.

Health Inequalities – Rachel Chapman, Public Health Consultant

Supporting migrant communities in Coventry.

Stroke – providing workforce training to Allied Health Professionals in the Stroke Pathway.

Health Inequalities

We are working with the Delivery group to advise where there are opportunities to embed personalised care in funded projects.

We are supporting a project in South Leamington – personalising the homeless person’s pathway in primary care


    1. Activity @ Place:


Proactive Care/Frailty

Working with each of our Place Partnerships to identify opportunities to embed personalised care in priority areas, and supporting with workforce training.




    1. Supporting our Trusts

Programme offer: support to embed a personalised care approach to health and care, including free resources for workforce training and development, and a focus on leadership skills for embedding personalisation into our Trusts.



  • CQUIN for shared decision making (Frailty pathway).
  • MSK workforce training and service/PC mapping.
  • MSK/community link building.


  • MSK physiotherapy service workforce training.
  • CQUIN for SDM (Cancer and Cardiology).
  • Testing on-site social prescribing resource’s impact on outcomes and DNAs.
  • Prepared Patient resource to support patients to focus on “what matters to them” and ‘It’s ok to Ask’.
  • PC embedded into 23/24 Service Development Plans.


  • Supporting colleagues to strengthen their Personalised Care and Support Plans, which is good news for their patients.


  • CQUIN for shared decision making - bespoke training for the Renal service.
  • MSK physiotherapy service workforce training.


    1. Working In the Community to embed personalised care


Health Inequalities - Homeless

Demonstrator project in South Leamington for how to embed personalised care into specific services/pathways.


Children & Young People (SEND pathway)

Demonstrator project across Warwickshire County Council to embed personalised care in this service – aiming to train workforce in shared decision making and for C&YP to have personalised care and support plans



  1. Personalised Care News from Coventry and Warwickshire:

Introducing Jo Taylor, our new Personalised Care Ambassador for C&W

Jo has a background working in NHS trusts, and is fully committed to the health inequalities agenda as well as being passionate about education, health and wellbeing and the importance of fully understanding the needs of our patients. 

The Personalised Care Ambassador focuses on supporting staff in ARRs* roles to embed personalised care. “My role will involve listening to staff and patients, providing support and networking opportunities, and facilitating interactive sessions to continue building our own knowledge, confidence and skills. I firmly believe that personalised care is crucial in enabling people to live a happy and healthy life whilst addressing challenges that we face as a society.” Read the full story on our news pages.

(* ARRS - additional roles: Care Coordinators, Social Prescribers, Health & Wellbeing Coaches)


National news and developments in Personalised care:


Evidencing the Impact of Personalised Care

2023 personalised care evidence base review published

The NHS England Evidence task and finish group commissioned a review of the personalised care evidence base, specifically to cover three key condition areas (diabetes, musculoskeletal (MSK) and chronic obstructive pulmonary disease (COPD)). The aim of the review is to outline the breadth and depth of evidence to support the deployment of personalised care interventions to reduce healthcare utilisation in all parts of the healthcare system. Read the findings here.


Shared Decision Making

Test your shared decision making skills with Virtual Patient Simulation

Not one of our own projects, but a really innovative resource from the Personalised Care Institute. Developed with Keele University, ‘Virtual Patient Simulation’ has been designed to allow learners to explore shared decision making skills like agenda-setting, teach-back and establishing patient preferences - all in a risk-free, simulated environment.

Test your skills here!

Social Prescribing

Supporting people with their mental health through social prescribing

Healthcare professionals are now able to access NHS England's newly updated elearning session on supporting people with their mental health through social prescribing. This session will provide knowledge, understanding and insight into mental health, and the wider determinants that influence an individual's vulnerabilities to experiencing mental illness, many of which fall into the type of needs that are identified and supported within social prescribing.

Social Prescribing Link Worker  Workforce Development Framework Summary

The Social Prescribing and Community-based Prevention Team at Transformation Partners in Health and Care has summarised the Workforce Development Framework (WDF) for SPLWs and provides key information on:

  • Employing and recruiting the roles
  • Professional ways of working and referrals
  • Training before taking referrals, further development and specialisms
  • Supervision, support and management requirements
  • Core competencies for the role and routes of progression
  • Useful documents for evidencing their work and other helpful resources

Personal Health Budgets

Personal Health Budget (PHB) Quality Framework  is now published and available – we are planning to discuss this with our ICS leads and Acute settings.

The Personal Health Budget (PHB) Quality Framework supports Integrated Care Boards to build on best practice and realise the life changing outcomes that PHBs can deliver for people and their families. Developed with people with lived experience and partner organisations, the Framework covers the six steps of the PHB process, including quality standards and what a person with a PHB can expect. By focusing on improving operational delivery the Framework supports systems to deliver high quality care, improve the experience of PHB holders and meet the NHS Long Term Plan commitment for 200,000 people to receive a PHB by 2023/24.

175,859 people in England received a personal health budget by quarter 4, 2022-23. The latest data return can be accessed here: Personal Health Budgets: Quarter 4 2022-23.


Personalisation national news bulletins from the past month

Personalised Care Bulletin (May)


To contact us: email

We are:

SRO – Jenni Northcote

Programme Manager – Karen Higgins

Programme Project Manager – Laura Quirke

Programme Support Officer – Kanika Khilla