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Handling online patient feedback

Patient feedback is integral to successful personalisation. In this study, three NHS Trusts were studied in the context of their handling of feedback via Care Opinion:  a non-responding organisation (site A), a generic responding organisation (site B) and an organisation that provided transparent, conversational responses (site C). Care Opinion brings patient feedback into the public arena - and sheds more light on the need for personalisation to be all-embracing in the health and care system. Read on to uncover the findings.

Full report available to download from the Patient Experience Library, 14 March 2023.

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