Handling online patient feedback
14 March 2023
Patient feedback is integral to successful personalisation. In this study, three NHS Trusts were studied in the context of their handling of feedback via Care Opinion: a non-responding organisation (site A), a generic responding organisation (site B) and an organisation that provided transparent, conversational responses (site C). Care Opinion brings patient feedback into the public arena - and sheds more light on the need for personalisation to be all-embracing in the health and care system. Read on to uncover the findings.
Full report available to download from the Patient Experience Library, 14 March 2023.