how to embed personalised care: practical first steps for organisations, managers and individuals
- For organisations
- For managers
- For individuals
- By individual component - Shared Decision Making; Enabling Choice; Social Prescribing; Supported Self-Management; Personalised Care and Support Planning; Personal Health Budgets
- Where to find training
Keep an eye on the 'What's new - latest additions to these resources' page, as we will be continually uploading new resources, case studies and more as they are published.
For organisations - first steps to embedding a personalised approach
1. Use the Coventry & Warwickshire Personalisation Maturity Framework to benchmark where you, your team, service and organisation are now.
2. Identify a Personalised Care Champion or Ambassador for your organisation and in Directorates.
2. Identify training gaps, and review the training available to Coventry & Warwickshire colleagues, teams and organisations.
3. In Primary Care, check those additional roles mandated for personalised care training. The Health Education England First and Advanced Practitioner Roadmaps highlight the additional roles requiring training in personalised care.
5. Use the Coventry & Warwickshire Personalisation Maturity Framework to develop an action plan to embed a personalised approach to patient care.
6. Ensure that there is a long-term programme in place to build shared decision making capability within the workforce, including making shared decision making training a part of every new member of staff’s induction.
What good looks like
- All clinical team members demonstrably practice shared decision making.
- There is a Personalised Care Champion or Ambassador in your organisation and in Directorates.
- Staff are supported to attend workshops and webinars on how to apply personalised care in their day-to-day practice.
- Staff are able to access support from the C&W Personalised Care programme and access website resources and toolkits.
- All clinical team members have an awareness of the importance of shared decision making and all six components of personalised care.
- All members of clinical teams have been trained in shared decision making and simplified communication techniques (such as 'teach back'), and are able to check whether complex information has been explained in a way that makes sense to people.
- There is a long-term programme in place to build shared decision making capability within the service workforce.
- Shared decision making and the six components of personalised care form part of every new member of staff’s induction.
- Shared decision making is recognised as an ongoing CPD need for clinicians.
(Routes to training resources, including by role, can be found here.)
For managers - first steps to developing a personalised care approach and skills in your team:
1. Develop your own skills in leadership for personalised care.
2. Use the Coventry & Warwickshire Personalisation Maturity Framework to benchmark where your team or service is now.
3. Support your staff to undertake personalised care training including e-Learning. In addition to the free training resources available, can you use CPD or other funding to support further, in-depth training? (Contact us for advice and information.)
4. Include personalised care in goal setting objectives for individuals.
5. Include personalised care in team meetings and team action plans. Use the Coventry & Warwickshire Personalisation Maturity Framework to develop an action plan to embed a personalised approach in your service or pathway.
7. Plan an ‘It’s OK to Ask’ campaign, to help your patients get the best outcomes from personalisation.
8. Attend managers’ personalised care workshops and webinars, and arrange regular reflection practice workshops for your team to support their knowledge, skills, and application of personalised care.
9. Provide your team with access to support tools and resources from the C&W personalisation team.
We recommend reviewing existing practice in your team. Some teams have recruited a facilitator to help them reflect on their existing practices of shared decision making in their services and how they can strengthen these, including coaching for managers. There are a number of different options to consider, from two day Shared Decision Making team sessions to a series of shorter or longer sessions over an 8–12-week period. Please contact us to discuss your needs.
(Routes to training resources, including by role, can be found here.)
For individual colleagues - first steps to developing your own skills and approach
Undertake the eLearning modules: you have access to free personalised care training via the Personalised Care Institute and eLearning for Health to support and embed shared decision making, including:
- Core Skills
- Shared Decision Making
- Personalised Care and Support Planning
- Remote Consultations
- Leading Personalised Care as a Junior Doctor
- Personalised care skills development for Care Coordinators, Social Prescribing Links Workers and Health and Wellbeing Coaches
How to embed personalisation by individual component
How to embed Shared Decision Making in my professional practice
How to embed Enabling Choice in my professional practice
How to embed Social Prescribing in my professional practice
How to embed Supported Self-Management in my professional practice
How to embed Personalised Care and Support Planning in my professional practice
How to embed Personal Health Budgets in my professional practice
Where to find online, face to face, and bespoke training
Training information, including by role and by specialism, can be found here.
For any further information please contact us, and a member of the personalisation team will be in touch.